Message Center: Keeping You Informed
Assistance with 2014 Claims - Who to Contact
For questions about Medical or Prescription Drug claims incurred in 2014, contact UnitedHealthcare.
- Call Customer Service 1-877-717-9517, or TTY 711
Monday - Friday, 8:00am to 8:00pm local time
- Online access to your UHC Medical claim information is available through 12/31/2015 at uhcretiree.com/delta.
- Your UHC Prescription Drug claim information is available through 12/31/2015 by calling UHC at 1-877-717-9517.
And don’t forget - Your Personal Health Advocate™ provides one-on-one help with any healthcare or insurance-related issue!
- Call Your Personal Health Advocate™ 1-877-325-7265, Option 2.
Monday - Friday, 8:00am to 9:00pm EST
After hours and during weekends, staff is available for assistance.
- Or email answers@HealthAdvocate.com. Your request will be assigned based on your specific needs within 24 hours.
Great News: The Mail-Order Refill Transfer is Complete!
Mail-order pharmacy prescriptions with refills remaining at the end of 2014 have transferred to the Express Scripts Pharmacy. You now have access to your transferred prescriptions on the Express Scripts website, on the Express Scripts mobile app, and by phone.
Access your mail-order prescriptions:
- On the Express Scripts Website
Go to Express-Scripts.com. Registration for the website is easy! Simply click the orange “Create online account” button and then provide the requested information about yourself. Need help? Call Express Scripts Customer Service at 1-844-470-1529.
- On the Express Scripts Mobile App
Available on most smartphones or tablets, log in using the same user name and password you created for the Express Scripts website. Or if you do not have access to a computer, registration can be done on the app without visiting the website. Need help? Call Express Scripts Customer Service at 1-844-470-1529.
- By Phone
Call 1-844-470-1529, 24 hours a day, 7 days a week. Express Scripts Customer Service is available to answer questions and help you order your mail-order prescriptions.
- Call the Trust’s dedicated Express Scripts Customer Service line:
1-844-470-1529, 24 hours a day, 7 days a week.
- Or call Your Personal Health Advocate™:
1-877-325-7265, Option 2, Monday - Friday, 8am to 9pm EST.
- 2015 Electronic Premium Draft Calendar
- 2015 Insurance Trust for Delta Retirees
Service Center Holiday Schedule