Your Personal Health Advocate
Insurance Trust Medical Plan Members have 24/7 access to a Personal Health Advocate who can help you navigate healthcare-related questions, benefits, claims, and administrative concerns.
When you call, you’ll be connected with a registered nurse or administrative specialist, depending on the nature of your inquiry. Your advocate will stay with you until your issue is resolved, providing personalized support and guidance every step of the way.
Whether you’re trying to understand your benefits, find the right provider, resolve a claim issue, coordinate care, or navigate a healthcare challenge, your Personal Health Advocate is here to help.
How Health Advocate Can Help
Healthcare Support
Health Advocate can assist with:
- Understanding diagnoses, tests, treatments, and medications
- Finding primary care physicians, specialists, hospitals, dentists, and other healthcare providers
- Finding in-network providers and the right physician for a second opinion
- Coordinating care and assisting with medical records transfers
- Home care resources and support
Benefits & Coverage Support
Health Advocate can assist with:
- Understanding your Trust Plan and Medicare benefits
- Benefits, eligibility, and coverage questions
- Prescription drug, formulary, and benefit questions
- Navigating copays, coinsurance, and other cost-sharing requirements
Claims & Billing Support
Health Advocate can assist with:
- Claims reviews and appeals
- Billing questions, including duplicate or erroneous charges
Online & Mobile Access
You can also access Health Advocate online or through the mobile app.
Download the Health Advocate App:
Health Advocate – Apple Store | Health Advocate App – Google Play
With the Health Advocate app, you can:
- View the status of your cases
- Upload documents
- Access your case history
- Access personalized health and wellness resources
Whether you need help understanding your benefits, finding the right provider, resolving a claim issue, or navigating a healthcare concern, your Personal Health Advocate is here to help.
All of your Personal Health Information is protected and kept strictly confidential.
Your Health Advocate – Here to Help!
Register for the Health Advocate Website
Health Advocate Website and App Flyer
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Testimonials
“I was having difficulty finding in-network providers in two specialty areas and wasn’t sure where to turn. My Health Advocate researched options, provided several recommendations, and stayed in touch throughout the process. Thanks to their help, I was able to schedule an appointment with a provider who met my needs.”
– ITDR Medical Plan Member
“Finding the right level of care for my spouse had become overwhelming. My Health Advocate researched eldercare facilities near our home, provided several options, and even helped coordinate facility visits. Their support made a difficult decision much easier.”
– ITDR Medical Plan Member
“I contacted Health Advocate because I had questions about my medical coverage and potential out-of-pocket costs. My Advocate took the time to research the details, explain my benefits, and provide clear answers that helped me better understand my options.”
– ITDR Medical Plan Member
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