Health Advocate

Personal Health Advocate

Insurance Trust Medical Plan Members have 24/7 access to a Personal Health Advocate – someone looking out for your best interests about all things health-related.  

When you call, you’ll be connected with a registered nurse or administrative specialist, depending on the nature of your inquiry. Once assigned, this expert will stay with you until your problem is resolved. He or she will help with the following types of concerns:

  • Explaining your Trust Plan and Medicare’s benefits
  • Understanding tests, treatments, and medications  
  • Finding the right physician for a second opinion
  • Home care
  • Prescription drugs, including answering formulary and benefit questions
  • Finding primary and specialist physicians, hospitals, dentists, and other healthcare providers
  • Claims review and appeals
  • Billing mistakes, including duplicate or erroneous charges

All of your Personal Health Information is protected and kept strictly confidential.

Your Health Advocate – Here to Help!

Register for the Health Advocate Website

Health Advocate Website and App Flyer

Testimonials

“I’m so glad that my company has you. I do appreciate you, Tatyanna.”

“You were very professional, patient and unemotional throughout this whole process. You explained problems very succinctly and clearly. Health Advocate, please acknowledge her value to your program and my gratitude for her help.”

“Can I put more than 10 stars on the survey for you! You have eased my mind so much!”