Contact Us

Contact Us  

Contact Information

 

We are here to answer your questions, let us know what we can do to help.

 

Address: Insurance Trust for Delta Retirees
2405 Satellite Boulevard, Suite 125
Duluth, GA 30096
Phone: (877) 325-7265
Email: trustmailbox@itdr.com

 

Your Trust Board:

 

Remember your Trust Board cannot receive your protected health information (PHI). Contact a Personal Health Advocate with any personal benefits-related question or concern, at (877) 325-7265, Option 2. Click HERE for more information.

 

To learn more about the Trust and Board Members click HERE.

  • Health Advocate

    CALL US: (877) 325-7265, Option 2
    Monday - Friday, 8:00 am to 12:00 am (midnight) EST
    After hours and during weekends, staff is available for assistance.

     

    EMAIL US: answers@healthadvocate.com
    (request assigned based on your specific needs within 24 hours)

     

    FOR QUESTIONS INCLUDING:

     

    • Preparing to turn 65 - Medicare and Benefits Changes
    • Benefits questions
    • Enrollment support
    • Claims or billing concerns
    • Eldercare
    • Locate services or specialists

     

    Health Advocate is not affiliated with any insurance company or third party provider.

  • Retiree Service Center

    For questions about your medical benefits, premium payment, eligibility, or enrollment status.

     

    CALL US: (877) 325-7265, Option 1
    (7:30 a.m. to 8:00 p.m. CST, M-F)

     

    EMAIL US: thetrust.service@mercer.com (response within 48 hours, weekdays)

     

    FOR QUESTIONS INCLUDING:

     

    • Premium payment
    • Insurance plan eligibility
    • Enrollment status
    • Delta subsidy information
    • Address updates
    • Death notifications

     

    Mailing Address:
    Insurance Trust for Delta Retirees Service Center
    P.O. Box 14464
    Des Moines, IA 50306-3464

     

    Trust Email Profile Center:
    Click here if you would like to change your email address or unsubscribe from future emails.

  • Express Scripts Prescription Drug Plan

    CALL US: Customer Service (877) 325-7265 , option 4 direct dial 1-844-470-1529 assistance is available 24 hours a day 7 days a week.
  • Anthem Supplement-Type Plan

    Member Services Team: 1-833-835-2716
    Mon-Fri 8:00am-8:00pm ET, except holidays

     

    • The Medicare Supplement-Type Plan
    • Medical claims status or questions
    • LiveHealth
    • 24/7 NurseLine
    • Travel Assistance
    • Member Assistance Program
  • Anthem Medicare Advantage

    First Impressions Welcome Team: 1-844-889-6356, TTY: 711 Mon-Fri, 8:00am – 9:00pm ET, except holidays.

     

    Prior to enrollment, call the First Impressions Welcome Team for your questions about:

     

    • The Anthem Medicare Advantage Plans (Enhanced and Standard)
    • Medical claims status or questions
    • LiveHealth
    • 24/7 NurseLine
    • Travel Assistance
    • Member Assistance Program

     

    Member Services: 1-844-889-6357, TTY: 711
    Mon-Fri, 8:00am – 9:00pm ET, except holidays.
    After enrollment, call Member Services for any questions about:

     

    • The BCBSGa Medicare Advantage plan
  • MetLife (Dental, Life, A&H)

    • Dental

      www.metlife.com: Click on blue ‘Find a Dentist’ box on the home page.

      Call MetLife at 1-855-837-6382 for more information, Monday - Friday from 8:00 a.m. - 11:00 p.m. EST.


      Visit www.metlife.com/mybenefits, (enter ‘Insurance Trust’ at Account Sign In)

      Call MetLife at 1-855-837-6382 for more information, Monday - Friday from 8:00 a.m. - 11:00 p.m. EST.


    • Auto & Home

      Free Premium Quotes

      Apply for a no obligation quote at any time, by calling 1-877-491-5089 and mention your Group Program Code: BRC. Have your current insurance policy(ies) with you when you call.
      *NOTE: Not all coverages or payment options available in all states. Some discounts apply to certain coverages.


      Learn More

      Click HERE for a MetLife Auto & Home Program Overview.


    • Voluntary Retiree Life

      For more information regarding rates, coverage or other questions, please contact us at 1-866-492-6983 or TDD 1-800-984-8652; Monday-Friday, 8:00 a.m. to 11:00 p.m. (EST).

  • Cigna Dental

    • For questions: Call 1-800-244-6824 , 24 hours a day, 7 days a week. Visit cigna.com.

    • Cigna Dental Provider Search: Under `Find a…' click on `Dentist.' Enter your search location. Under `Select a Plan' click on `Pick.' Check `Cigna Dental Care (HMO)' under Dental Plans and click `Choose.' This will allow you to find dentists that participate in the Cigna Dental HMO network.

  • EyeMed Vision

    • Contact Eyemed in whatever manner is most convenient for you. Call 1-866-800-5457, Monday - Saturday, 7:30am - 11:00pm, Sun 11:00am - 8:00pm EST. Visit Eyemed.com.