Personal Health Advocate

Personal Health Advocate  

Personal Health Advocate

Personal Health Advocate

PERSONAL HEALTH ADVOCATE


If you choose coverage through the Insurance Trust, then you can access a Personal Health Advocate: someone looking out for your best interests about all things health-related. From clinical help about tests, treatment options, and prescriptions, to administrative support to help you access care and understand insurance claims, your Personal Health Advocate is on your side.
 

When you call a Personal Health Advocate, you’ll be connected with a registered nurse or administrative specialist, depending on the nature of your inquiry. Once assigned, this expert will stay with you until your problem is resolved. He or she will help with the following types of issues:

  • Understanding tests, treatments, and medications recommended or prescribed by your doctors
  • Finding the right physicians for a second opinion
  • Home care
  • Prescription drugs, including answering formulary and benefit questions
  • Finding primary and specialist physicians, hospitals, dentists, and other healthcare providers
  • Claims review and appeals
  • Billing mistakes, including duplicate or erroneous charges
  • Deductibles and co-payments
     

Feedback From Your Delta Family

 

“With all the complications now surfacing in the healthcare business and services, this is a valuable tool to have. When I don’t know what to do, I have confidence I can get help from my Health Advocate.”

“You were truly amazing. I have been so upset about this medication and the expenses that I have not been taking it. Your willingness to listen to me, your determination to figure out the problem and your follow-up are truly commendable. Thanks for your support.”

 

If you need assistance or have questions and would like to speak with a Personal Health Advocate, simply call (877) 325-7265, and select Option 2. You may also register online and access all Health Advocate has to offer by following these simple steps:

  1. Visit HealthAdvocate.com/itdr
  2. Register for the website and enter the required information, then log in
  3. Browse the features and programs available

 

All of your Personal Health Information is protected and kept strictly confidential.



Forms

These form(s) are in Adobe Acrobat Reader (PDF) format and are available for downloading and printing.

 

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